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At Conni, providing great service is at the heart of everything we do. We understand just how important our products are to your daily comfort, independence and peace of mind. And we also know that, more often than not, you needed them yesterday!
That’s why we’ve built our ordering and dispatch process to be lightning fast. No waiting around. No unnecessary delays.
The moment your order hits our system, our amazing warehouse team kicks into gear. These legends work quickly and carefully to ensure your order is packed with care and sent out in record time. Every product is checked, scanned, packaged and whisked off the floor, often within hours of your purchase. Sometimes within the hour!
Orders placed and paid upfront before midday (AEST) on a business day - It’s picked, packed, and on its way that very same day.
Orders placed and paid upfront after midday or over the weekend - It’s first in line for dispatch the next business day.
We know that when you order Conni products, it’s not just about convenience - it’s about confidence, comfort, and peace of mind. So you can count on us to keep things moving from the moment you click ‘Place Your Order’.
Ordering via NDIA, PACE, Plan Managed or HCP? We’ve Made It Simple.
If you're placing an NDIA, PACE, Plan Managed, or Home Care Package order, the process is quick and easy. Simply register your account and place your order.
- Plan Managed and HCP orders, an invoice is automatically sent to the Plan Manager or Provider.
- For NDIA/PACE orders, we submit a service booking and payment request directly through the NDIA portal.
Once payment is received, we get your order out fast – usually the same day! While dispatch only occurs after payment clears, our automated reminders help speed things along.
A Little Check Goes a Long Way
Because we move so fast, it’s a great idea to take a quick moment before hitting ‘Place Your Order’ to ensure everything looks right. That tiny pause can help ensure your order arrives just how you need it, without delay!
Here are a few helpful things to review:
Shipping address – including any unit or house number, and double-check that the correct state is selected.
Products and sizes – make sure you’ve got the right style, size and quantity.
Auto-fill information – check that nothing old or outdated has crept in
3 Packs 70 CM x 70 CM
What If You Spot a Mistake?
If you realise something isn’t quite right after placing your order, get in touch with us as soon as possible. While we can’t always catch an order once it’s been dispatched, we’ll always do our very best to help.
Whether you need help placing your order, have a question about our products, or something unexpected has come up, our friendly customer service team is just a message or call away. We're here to support you every step of the way and will always do our utmost to help if any issues arise.
Fast dispatch is just one way we’re committed to making your experience with Conni smooth, reliable, and supportive. When you need us, we’re ready.
Behind every order is our hardworking Conni team, who genuinely care. Our customer care, speed and attention to detail are second to none, and we’re incredibly proud of the work we do every single day.
At Conni, it’s not just about products - it’s about people. And we’re here for you, every step of the way.
If you'd like to learn more about any of the products in the Conni range, please don't hesitate to contact us. You can chat with one of our friendly customer service representatives via phone at 1300 721 710, email us via the Contact Us page, or use our live chat service.
3 Packs 70 CM x 70 CM
