Conni - Staff Profiles

The Conni range is developed in response to consumer demand. We are recommended by health care professionals and have been evaluated and selected for numerous Australian Government health contracts. This is a testament to our quality, innovation and service.

Benefits of partnering with Galway

Our development team are specialists in absorbent and waterproof textile products
We have the market influence, distribution system and the knowledge to ensure we bring the best products to our customers
Our logistics hubs and investment in inventory ensures prompt delivery of orders
Galway is committed to developing strong partnerships and business relationships built on transparency, accountability and respect
Galway has an ongoing dedication to brand and product development with commitment that sets us apart from competitors
We are a market leader in Incontinence

Glenys Drayton – Founder/Owner (1956–2024)

When Glenys was little she used to set up a table in her bedroom and pretend it was her office.

She had pens and notepads and even though she couldn’t write properly she would scribble endlessly across the paper pretending to write like a big person.

Her desk was always neat. It’s not neat anymore!

When she was little she constantly said she wanted to help old people…and animals… and she always wondered if trees felt pain.

Glenys thought about being a nurse, but she didn't cope with blood and still has to look away when having a blood test.

She found her way into technical textiles, particularly the absorbent type and combined that with helping people, so incontinence became her ‘thing’.

Glenys soon discovered her career path filled all her childhood desires…helping people and animals and saving trees.

Bingo....CONNI was created and remains her passion.
Glenys passed away in Aug 2024, her legacy remains at the forefront of everything we do.

Sandy – Founder/Owner

Sandy grew up in the Mallee region of Victoria and had to get used to flies and dust at a very young age. She despises flies and dust now.

When she moved to Melbourne to attend hairdressing college she became a city girl and never went back.

When she retired from hairdressing after 35 years of service and owning her own salons she decided to team up with the Conni bunch.

She now advises them on how to add style to everything they do.

She always thought the incontinence sector needed some styling and we think she’s nailed it. Well, at least with us she has.

Sandy loves dogs (she has 4 of them), wishes she had a kitten, would love to get a baby goat and would have made a brilliant architect.

If she hadn’t become a hairdresser she would have trained guide dogs… but she was a woman. Women weren’t allowed to train guide dogs back then.

Norm – CEO

Norm has been with Conni since 2016 making his way through various roles and now as our CEO. Norm has spent most of his career in sales, technology and communications. Norm now leads our super dynamic small team. When he’s not crunching data, Norm loves to play music and spend time with his grandsons.

“Working at Conni gives me the ability to help grow a fantastic business and at the same time know that my efforts are probably changing someone's life.”

Rod (Rocket) – Creative and Production

Rocket first touched a computer back in the early 80’s, a Commodore 64 (not an EJ model). He’s still in front of a screen, Mac preferably, keep the PC’s away :). He has had a few creative pursuits - Illustration, bonsais, custom bicycles but the digital world is still the main outlet.

If you drop into Galway around 3:30pm there will be a fresh juicing session in progress, all are welcome!!

Shalbi – Head of Sales and Customer Experience

Meet Shalbi, our Head of Sales and Customer Experience at Conni. With a sharp focus on delivering excellence across customer service, experience, marketing, retail partnerships, and more, Shalbi ensures that every interaction with Conni is genuinely second to none. If it’s happening at Conni, chances are Shalbi is in the know!

Shalbi’s passion for working with people has been constant throughout her career. Starting at just 22 here at Conni, after working in retail and hospitality, she honed her skills in creating memorable customer experiences. Nearly a decade later, that same enthusiasm drives her commitment to connecting with customers and making a difference.

"Working for a company where I get to chat and work with amazing people, while being able to offer a product that can change their life? How could you not love where you work?"

When she’s not championing customer satisfaction, Shalbi can be found enjoying a coffee at her favourite local café, exploring the scenic roads of Victoria, or diving into a captivating true-crime podcast, book, or documentary.

Alanna – Head of Product Development and Supply Chain

Alanna is the Head of Product Development and Supply Chain at Conni, where she brings together product design, supply planning, and a sharp understanding of production. She works closely with Conni’s manufacturing partners and internal teams, helping ideas become real products while keeping stock flowing and problems solved before they become problems.

Driven by a mix of loving what she does, tackling complex challenges, and knowing the impact Conni’s products have on people’s lives, Alanna is known for juggling competing needs with a calm, practical focus that keeps the business moving.

Outside of work, Alanna is usually off on an adventure with her kids, whether that’s at the beach, on a mountain bike track, camping under the stars, or wakeboarding on a warm summer morning.

Lei (Ray) – IT Manager

Where would we be without Ray, our brilliant IT Manager? We often ponder this question, and the answer is clear: not nearly as efficient, streamlined, or innovative.

Ray was among the first generation in China to experience the wonders of the internet, and since then, he has been forging new paths in technology. Having embraced the Australian dream, his next goal is to add a dog to his family!

At Conni, Ray has smashed every IT goal we’ve set. As the ultimate “chef” in our digital kitchen, he’s cooked up automations for nearly all our internal systems. Thanks to his expertise, our processes—like order placement, picking, packing, and receipt management—flow seamlessly. From keeping our stock updated on the website to ensuring smooth operations for our NDIS and HCP systems, Ray ensures every customer’s experience is effortless and enjoyable.

Beyond his technical genius, Ray is a man of many passions. He loves music, movies, reading, cycling, cooking, and painting. After 25 years in IT, we’re thrilled to have him as the backbone of Conni’s tech operations.

Thank you, Ray, for making magic happen behind the scenes!

Sallyrose – Accounts & Finance

We are so lucky to have Sallyrose as a part of our Conni team. Many may not be aware but Sallyrose actually lives in the beautiful Philippines. Many of us forget just how physically far away Sallyrose is because she is always popping up for a chat, keeping on top of all of our accounting and making sure customers get their orders promptly and quickly.

When Sallyrose is not on the clock working she's into listening to music and watching documentaries related to nature. Sallyrose also came to Australia to spend time with the team last Christmas break and we cannot wait to see her in person for a catch up and cuddle again!

Andrea – Warehouse Manager

Andrea is born and bred on the Bellarine Peninsula. Married with two boys, she also has a dog and a cat who are also a big part of their family.

When not at work, Andrea loves going on adventures with the family whether that is camping trips, exploring the local areas or hitting the gym training for obstacle racing events. Andrea and her husband recently passed their motorbike licenses and since have been loving getting out for a ride on their bikes every chance they get!

Andrea is a big part of the day to day warehouse operations. “I love the hustle and bustle of all aspects of the warehouse environment whether that be pick packing daily orders or receiving shipments and organizing stock.”

Jess – Warehouse Team Leader

Jess has been part of the Conni team since 2016, initially joining as a casual worker before finding her place in the Warehouse team. After retiring from a career as an elite mountain biker, Jess took some time to find her footing in a role that could match her active lifestyle and passion for daily challenges. Now, as our Warehouse Team Leader, she thrives in a dynamic environment that keeps her on her toes and allows her to contribute meaningfully every day.

A certified expert in Chain of Responsibility and holder of a Certificate IV in Work Health Safety, Jess helps ensure Conni maintains the highest standards not just in our products but in the way we do business. Outside of work, she stays energized by running wild with her two grandsons, Finley and Stanley, embodying the same love for the outdoors and staying active that drove her athletic career.

Narelle – NDIS Specialist

Where do we even begin with Narelle? After an impressive career in optical, Narelle joined Conni and has become a powerhouse in customer service, now shining as an expert in all things NDIS.

From the moment Narelle joined our team, she elevated both our customer service and NDIS capabilities. Her deep knowledge of the Conni range and the NDIS process ensures that every customer interaction is seamless. With her bubbly personality and commitment to providing a 10/10 experience, Narelle always puts customers first. If you’ve ever called Conni, placed an NDIS order, or emailed us, there’s a good chance you’ve had the pleasure of speaking with her!

When she’s not excelling at work, Narelle spends quality time with her two amazing kids and her fur baby, Leroy. Living close to the water, she enjoys beach outings with Leroy, tending to her thriving backyard garden, and taking spontaneous day trips to discover new and exciting places and delicious food. Narelle knows how to make the most of her downtime, balancing work and life with a sense of adventure and joy.

Melanie – Customer Service HCP Specialist

Our sweetly spoken, wonderful customer service representative Melanie is someone who will go above and beyond for our customers. You may have spoken to Melanie on the phone, via a live chat or in an email.

Melanie is the perfect balance and brings a positive energy to everyone she meets or speaks to. Conni products are her forte and she works incredibly hard to make sure our customers leave with a happy experience. Melanie also handles all Home Care Package enquiries and has found her niche in writing our wonderful Conni blogs!

In her downtime, Melanie loves spending time with her hubby, Darrin, son Charlie and lazy bulldogs. Living near the beach has its perks and Melanie definitely enjoys every bit of being a coastal resident. When she is not working with us or keeping up with wife/mum life, you bet she is taking advantage of her surroundings on her paddle board or with a glass of wine and one of her famous cheese platters!

Ash – Creative and Marketing

Our bright-haired, pocket-rocket Ash is our creative guru and a fundamental part of the Conni marketing team. You may have seen a lot of Ash’s work on our website, whether it be banners, graphics and or marketing emails!

Before Ash was making her mark within the Conni team doing all things creative, she was working in travel and spending a lot of her time in Africa. Ash has always had a knack for using her skills in making things look better and brighter and we’re so glad to have her a part of our team.

When Ash is not working, she is spending time with her fur babies, living it up on the coast and working on her latest project, her country home renovation!

Daniel – Web Developer

Daniel and the cutest puppy in the whole wide world

Dan is our web development superstar here at Conni, bringing innovation and dedication to everything he does.

From creating and editing on our Conni websites to updating blog posts, fine-tuning information pages, and launching exciting new products, Daniel ensures our online presence stays fresh and engaging. His attention to detail is what makes him an integral part of the Conni team.

We think of him as our web superhero, always swooping in to save the day with his technical expertise.

When he's not working his magic online, Daniel embraces his farm life, spending time with his horses and other animals on his picturesque farm. It’s not unusual for a goat, a bird, or his dog to make a cameo during our weekly roundtable meetings—and we wouldn’t have it any other way. His passion for IT is matched only by his love for his animals, and that unique blend of talents makes him truly one of a kind.

Erika – Brand Engagement Specialist

Meet Erika, our Brand Engagement Specialist at Conni. Erika plays a key role in strengthening connections between the brand, customers, and retail partners, ensuring Conni is represented with purpose and consistency across the business.

With a focus on brand presence at expos and supporting retailers to sell with confidence, Erika is always thinking about practical, customer-focused ways to drive engagement and results. Her approach is grounded in collaboration and attention to detail.

Outside of work, Erika enjoys spending time with family and friends. This year, she’s also challenging herself to get back into sport and train for a triathlon competition.

Nigar – Product Specialist

Nigar brings with her years of experience in retail and a background in textiles, which gives her a solid foundation for understanding how products should feel and function.

"What I really enjoy about my role at Conni is being part of a team that cares about making everyday life a little easier and more comfortable for people. With my background in textiles, it is rewarding to put that knowledge to good use in products that genuinely help."

She is quietly adventurous; you would never guess that she jumped out of a plane at 15,000 feet! Bungee jumping is next on her thrill list, and we are pretty sure she has already mentally packed her parachute.

When she is not deep in product development or geeking out over fabric construction, Nigar is out exploring Australia with her adventure buddy (her husband) and their cheeky little sidekick (her daughter). Her ideal downtime? A couch, a good snack, and a binge-worthy real-life documentary, preferably something that lets her pretend she is solving cold cases.

Kelly – Production & Management Admin Assistant

Kelly is Conni’s behind-the-scenes organiser and go-to support across production and management. As the team all-rounder, she helps keep projects moving by liaising with factories, coordinating team input, and supporting packaging and production updates from start to finish.
With a natural ability to connect the dots and juggle multiple moving parts at once, Kelly thrives on keeping processes clear, communication flowing, and deadlines on track.
Outside of work, life is equally high-energy as she and her fiance raise their two-year-old twins.

Tenneill – Marketing

I’m part of the marketing and design team, where creativity is my happy place.

I love illustration and painting and enjoy turning ideas into visuals that inspire. When I am not working I am enjoying the outdoors camping , and hiking with family on the coast.

Keely – Customer Service

Keely is amember of the Conni Customer Service team, where she assists customers via live chat, phone, and email, providing friendly and reliable support every step of the way. A true hidden superstar, Keely enjoys building genuine connections with customers and takes pride in helping find the right solutions to suit their needs.

Keely also works in our NDIS area and helps ensure NDIS orders are processed and sent out promptly, offers guidance and support for NDIS enquiries, and is the first point of contact for handling return parcels. She loves being part of the Conni team, working alongside wonderful colleagues, connecting with customers, and feeling truly valued in her role.

Outside of work, Keely is an avid PC gamer and Pokémon card collector. She and her partner are currently working on renovations to their new home, an exciting project that keeps them busy. Keely also enjoys spending time with her dog, Joji.

Conni Kombi – Utility

She is one of the family, our '78 Kombi ute does all the heavy lifting. Since 2025 our beloved Kombi has gone into retirement down the surf coast where she gets to bathe in the sun in green pastures.

About Conni Australia - Who are we?

Who we are