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Our Flexible Returns Policy

At Conni Australia, we're all about making your experience with us as enjoyable and hassle-free as possible. We understand that sometimes things don't quite work out, and that's why we've put together a returns policy that's as friendly and accommodating as our team!

Our official policy states that we have a 30-day window for accepting returns. To keep everything organised, we kindly ask that you send your items back with a return authority and in their original packaging, plus body-worn products cannot be refunded.
But here's the secret: we're not sticklers for rules when it comes to keeping our customers happy!

In fact, we often bend the rules (or even break them!) just to put a smile on your face. Our primary goal is to ensure that you are satisfied with your Conni experience, so if you find yourself in a tricky returns situation, don't hesitate to get in touch with our amazing customer service team. They're experts at finding creative solutions that will hopefully leave you feeling like a winner. Most of our customers appreciate the personalised care we provide and don't take advantage of our generosity. As a small business, we rely on the trust and goodwill of our loyal customers.
We are here to help as best we can and that's why we want to be as flexible as possible.

So, whether it's a product that didn't quite meet your expectations or a sizing mishap, we're here to help. Remember, at Conni Australia, we don't just sell top-quality, eco-friendly products - we also specialise in spreading happiness, one return at a time!

All you need to do is to follow the link below and fill in the form and we'll be in touch.
If you'd prefer to chat with us on the phone first then no problem, simply call 1300 721 710 during business hours.

How to Return an Item

Following the link below for a return authorisation before returning your item to us. Items returned without a return authorisation (RA) will not be accepted for processing.

Please carefully pack all items to be returned in their original packaging. Conni is not responsible for shipping costs or damage to returned items.

Please be advised that packages sent by basic Australia Post cannot be tracked to ensure delivery. We recommend that you use a delivery method that can be tracked and or insured. Conni cannot provide credit for a return until we have received the returned item.

Complete Return Authority