%20(1)-180x120w.jpg)
At Conni Australia, we aim to make your experience with us as pleasant and hassle-free as possible. We know that sometimes things don't go as planned, so we have a returns policy designed to be as friendly and accommodating as our team.
Our official policy offers a 30-day window for accepting returns. To ensure everything runs smoothly, we request that you return your items with a return authorisation and in their original packaging. Please note that body-worn products are non-refundable.
However, our top priority is your satisfaction, and we're willing to go above and beyond to ensure you're happy with your Conni experience. Contact our exceptional customer service team if you encounter a tricky returns situation. They are adept at finding creative solutions to keep you smiling. Most of our customers value the personalised care we offer and do not take advantage of our generosity. As a small business, we rely on the trust and goodwill of our loyal customers.
We aim to be as flexible as possible in assisting you. Whether it's a product that didn't meet your expectations or a sizing issue, we're here to help. Remember, at Conni Australia; we don't just sell top-quality, eco-friendly products - we specialise in spreading happiness, one return at a time!
To initiate a return, follow the link below and complete the form. We'll be in touch shortly. If you prefer to speak with us directly, feel free to call 1300 721 710 during business hours.
How to Return an Item
Follow the link below to obtain a return authorisation before sending your item back. Items returned without a return authorisation (RA) will not be accepted for processing.
Carefully pack all items in their original packaging. Conni is not responsible for shipping costs or damage to returned items.
Be aware that packages sent via basic Australia Post cannot be tracked to ensure delivery. We recommend using a trackable or insured delivery method. Conni can only provide credit for a return once we have received the returned item.
*We do not accept returns or exchanges for sale, clearance, or discontinued items due to a change of mind.