Delivery & Shipping Info

Conni Australia Shipping

  • We ship from our warehouse based in Geelong Victoria.
  • Most orders are dispatched the same or the next business day.
  • Due to the current climate, we are at times experiencing small delays in dispatching your order.

Most orders are shipped using "Parcel Post + Signature" Australia Post services or a similar courier service.
During checkout, you may choose Express Delivery if you prefer at a cost from $15 per order (price varies).
Please note, that AusPost has recently updated their conditions and guarantees for Express Delivery
https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-domestic-updates#guarantee

Some small items are sent using a Plain Envelope service from Australia Post.

Once your item is ready for dispatch, you will be sent tracking details to your email.

The following timetables are guidelines only and are based on reasonable expectations and experience for delivery around Australia.

You might also want to use the following Australia Post delivery time estimator (our warehouse is in postcode 3215)
https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

Within Victoria

Posted for delivery

Delivery by (business day after posting)

Within metropolitan areas of capital cities or within the same city, town or environs

Up to 2 days

Between a metropolitan area of a capital city and a country location

Up to 4 days

Between country locations

Up to 5 days

To other states

Posted for delivery

Delivery by (business day after posting)

Between:

Melbourne /Sydney

Melbourne / Canberra

2 to 3 days

Between:

Melbourne / Adelaide

Melbourne / Brisbane

Melbourne / Hobart

3 to 4 days

Between other capital cities

5 to 10 days

To other interstate locations

Please ask at your local post office

For delivery times between specific points, please confirm at your local post office, as local conditions can affect normal standards.

Express Delivery

Express Post next business day delivery is only available within the express post next business day delivery network and provided all other conditions are met.
See Australia Post website for full terms and conditions.


New Zealand customers

For our New Zealand customers, we offer a flat rate of $25 AUD on all orders under $150 AUD.

For any orders over $150 AUD, we will ship to you for free.

If you have a delivery query:

The best way to follow up is with the courier company directly. Before doing this, please check the following details first:

  • No one accepted the item on my behalf or signed for it 
  • I've checked around the premises 
  • I have checked the delivery address on my order confirmation is correct 


If you still require help, please feel free to contact us for assistance.