Delivery & Shipping Info
Conni Australia Shipping
- We ship from our warehouse based in Geelong Victoria.
- Most orders are dispatched the same or the next business day.
- Due to the current climate, we are at times experiencing small delays in dispatching your order.
Most orders are shipped using "Parcel Post + Signature" Australia Post services or a similar courier service.
During checkout, you may choose Express Delivery (price varies).
Please note, that AusPost has recently updated their conditions and guarantees for Express Delivery
https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-domestic-updates#guarantee
Some small items are sent using a Plain Envelope service from Australia Post.
Once your item is ready for dispatch, you will be sent tracking details to your email.
The following timetables are guidelines only and are based on reasonable expectations and experience for delivery around Australia.
You might also want to use the following Australia Post delivery time estimator (our warehouse is in postcode 3215)
https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/
Within Victoria
|
Posted for delivery |
Delivery by (business day after posting) |
|
Within metropolitan areas of capital cities or within the same city, town or environs |
Up to 2 days |
|
Between a metropolitan area of a capital city and a country location |
Up to 4 days |
|
Between country locations |
Up to 5 days |
To other states
|
Posted for delivery |
Delivery by (business day after posting) |
|
Between: Melbourne /Sydney Melbourne / Canberra |
2 to 3 days |
|
Between: Melbourne / Adelaide Melbourne / Brisbane Melbourne / Hobart |
3 to 4 days |
|
Between other capital cities |
5 to 10 days |
|
To other interstate locations |
Please ask at your local post office |
For delivery times between specific points, please confirm at your local post office, as local conditions can affect normal standards.
Express Delivery
Express Post next business day delivery is only available within the express post next business day delivery network and provided all other conditions are met.
See Australia Post website for full terms and conditions.
New Zealand customers
For our New Zealand customers, we offer a flat rate of $15 AUD on all orders under $50 AUD (Some products excluded**).
For any orders over $50 AUD, we will ship to you for free.
** Some non Conni branded products have separate shipping, see checkout for details
If you have a delivery query:
The best way to follow up is with the courier company directly. Before doing this, please check the following details first:
- No one accepted the item on my behalf or signed for it
- I've checked around the premises
- I have checked the delivery address on my order confirmation is correct
If you still require help, please feel free to contact us for assistance.