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NDIS Account Registration

Shop for your NDIS consumables online directly with Conni

REGISTER FOR AN NDIS ACCOUNT BELOW

How to Purchase Conni Products with Your NDIS Plan:

Buying Conni’s continence products with your NDIS funding is quick and easy. Simply register for an account based on your NDIS plan type, and you'll be ready to shop in minutes.

NDIS Information

At Conni, as a Registered NDIS Provider, we proudly support individuals with disabilities through the National Disability Insurance Scheme (NDIS). Our high-quality and reusable trusted incontinence products are designed to assist NDIS participants in maintaining independence and dignity.

You manage your own NDIS funds and handle reimbursements:

  • Register an account
  • Shop Online: Browse and purchase Conni's incontinence products directly.
  • Payment: Pay via credit card at checkout.
  • Discounts:  All plans are eligible for discounted NDIS pricing on Conni branded products.

For more info on Self Managed  and a step-by-step click here

Register Self Managed Account


A plan manager or support coordinator handles your NDIS funds:

  • Register an account
  • Generate Invoice: Use our online shop to create an invoice for your plan manager.
  • Approval and Payment: Once approved, your plan manager will process the payment, and we'll dispatch your order.

Note: Plan Managed and NDIA Managed are distinct funding schemes. If you're uncertain about your plan type, please contact us at  1300 561 870 before registering.

For more info on Plan Managed and a step-by-step click here

Register Plan Managed Account


If your NDIS plan is Agency-Managed (NDIA) or PACE-Managed, all purchases must go through the NDIS Provider Portal (PACE):

  • Register an account and complete the form to start shopping.
  • Agree to a service agreement at checkout.
  • Conni submits your claim to the NDIA portal for approval.
  • Once payment is approved, your order is dispatched (processing may take up to 2 business days).

Important: If you are transitioning to PACE, ensure Conni (Galway Trading PTY LTD, Org ID: 4050005135) is added as an endorsed MyProvider before placing an order.

For more info on NDIA/PACE  and a step-by-step click here


Register NDIA Account

Self Managed - 2 steps

Step 1

Step 2

  • Place an order in our webshop and make payment at the checkout.
Register NDIS Self Managed


Plan Managed - 3 steps

Step 1

Step 2

  • Place an order in our webshop

Step 3

  • Follow up with the plan manager regarding payment if you feel it is necessary

Once you checkout, your order will be pending until payment has been received. Your invoice will be emailed to you (allow 2-3 minutes). If you have provided your Plan Manager’s email address, the invoice will be emailed directly to your Plan Manager.

Register NDIS Plan Managed


NDIA Managed - 2 steps

Step 1:

Step 2:

  • Participant, guardian or co-ordinator places the order

Register NDIS Agency Managed


PACE Managed - 3 steps

Step 1:

Step 2:

  • Contact NDIS to endorse Conni as a MyProvider prior to placing an order for faster  NDIA invoice approval
Trading Name: Galway Trading PTY LTD

Organisation ID: 4050005135

Step 3:

  • Place an order in our webshop

Register NDIS Pace Managed


Want to know more about how to use consumables NDIS funding?
Speak to our in-house Conni NDIS guru and book a chat with us below

CONNI NDIS HELPLINE

WE’RE HERE TO HELP!

Have an NDIS question? Not sure how to set up NDIS accounts for yourself or your participant?
Slot yourself into a time below to get a one-on-one conversation with our NDIS whizz here at Conni.

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NDIS FREQUENTLY ASKED QUESTIONS

Yes! Conni’s incontinence products are eligible for purchase under self-managed, plan-managed and NDIA managed NDIS plans.

Conni offers exclusive discounts for NDIS participants on many incontinence products. We ship directly from our warehouse, and once payment is received, orders are typically dispatched the same day for fast delivery.

Yes! Once payment is processed, we ship directly to you anywhere in Australia.

Simply add products to your cart, choose "Place my Order" at checkout, and share it with your plan manager.

We do not provide quotations in advance. To initiate the invoice generation process, the first step is to create an NDIS account on our website. You can visit this link to access the registration page, where you will find all the necessary details to proceed with your order: https://shop.conni.com.au/ndis

Once your account registration is complete, you can proceed with placing your order. An invoice will then be automatically generated and sent to the email address you have provided. For those with an agency-managed account, the invoice will be sent to us for service booking and payment processing. Alternatively, it can be sent to your plan manager if you are plan-managed using the email address you've specified.

If necessary, you may also use the generated invoice as a quotation. Simply inform our NDIS customer service team whether you intend to make payment or no longer require the invoice.


Oh don’t you worry, we’ve made this super easy for parents, coordinators and nominees to do! To add multiple participants to your account, all you need to do is log in, head to your account details and click on modify your address details. Here, you will then be able to add one, two, three,  or however many other NDIS participants you require Conni orders for. At the checkout, it’s been made easy to simply click on the participant the invoice or order is for.

Most plan managers are quick to pay managed invoices. Usually, it’s around 3-5 business days. Please note that if this is your first purchase, the funds may take a couple of days to clear. We also send reminder emails on your behalf, to the plan managers email provided, to ensure quick payment.

As soon as your payment is received, the goods will go out within 24 hours…in most cases that business day! You’ll also be notified via email when picked and packed, a tracking number and updates from the selected courier.

Within the next business day, your invoice will already be with our NDIS team and ready to be popped through the portal. Please ensure you carefully read and fill out the form to ensure we can do this promptly. If any details may be required, you’ll receive an email notification ASAP to get this resolved and your service booking moving! NDIA invoice popped through the portal will be sent same business day.

Another EASY thing for us to assist you with. Please send an email to [email protected], use our contact us page, call us on 1300 561 870. during business hours or even simply flick us an instant message on our live chat and we can update that for you pronto!

Check your plan under "Consumables" or "Assistive Technology" funding categories. If unsure, contact us or your NDIS support coordinator.

Call  1300 561 870, and our team will guide you through the process.

Conni Approved NDIS Products

Conni is included on the National Disability Insurance Scheme (NDIS) Continence Provider List. This means we have met the eligibility criteria to be listed as a provider for continence supports and are committed to helping customers find and compare suitable products.

Inclusion on this list does not imply endorsement by the NDIS.

Using NDIS funding

Many Conni products are commonly purchased by NDIS participants using continence-related funding.

Whether a product can be claimed depends on your individual NDIS plan, funding category, and how your supports are managed (self-managed, plan-managed, or NDIA-managed).

We recommend confirming suitability with your support coordinator or plan manager before purchasing.