Navigating the National Disability Insurance Scheme (NDIS) can be challenging, especially when it comes to understanding how to claim essential products like continence aids. In this guide, we'll walk you through the process of claiming continence products through the NDIS, helping you access the supports you need for managing incontinence effectively.

Step 1: Determine Your Eligibility

To access funding for continence products, you must be an NDIS participant. Check your eligibility on the NDIS website and complete the necessary steps to become a participant if you're not already enrolled.

Step 2: Assess Your Needs

Consult with your healthcare professional or continence nurse to determine your specific continence needs. They will help you identify the appropriate products and assess the level of support required. This information will be crucial in developing your NDIS plan.

Step 3: Develop Your NDIS Plan

Work with your Local Area Coordinator (LAC), Early Childhood Early Intervention (ECEI) Coordinator, or NDIS Planner to create an individualized plan that addresses your continence needs. Ensure that your plan includes funding for "consumables" or "assistive technology," as these categories cover continence products.

Step 4: Make a Service Agreement

Once you have selected your products, create a service agreement outlining the specific continence products to be supplied, the delivery frequency, and the costs involved. The provider will typically invoice the NDIS directly or, in some cases (depending on your plan type), ask you to pay upfront and then seek reimbursement from the NDIS.

Step 5: Review and Adjust Your Plan

Regularly review your NDIS plan to ensure it continues to meet your continence needs. If your needs change, discuss any necessary adjustments with your LAC or NDIS Planner. You may need to update your plan to include additional funding or modify the types of continence products you require.


Claiming continence products through the NDIS can be a straightforward process when you know the steps involved. Remember to collaborate with healthcare professionals and NDIS representatives to ensure your plan accurately reflects your needs. With the right support in place, managing incontinence can be much easier, helping you enjoy a better quality of life. Conni is here to assist you regardless of your NDIS plan type, whether it's self-managed, plan-managed, or NDIA-managed. We offer a user-friendly "self-serve" NDIS checkout model, making it simple for you to purchase the products you need. Plus, Conni provides a generous NDIS discount at checkout, ensuring you get the best value for your essential continence aids. With Conni by your side, managing incontinence with the support of the NDIS has never been more convenient and accessible. Simply register for your Conni NDIS account today to get started.

For more information, you can visit the Continence Foundation of Australia YouTube channel which has numerous resources available.