Shopping online offers convenience and a wide variety of choices, but it can be a daunting task, particularly when it comes to bodyworn garments, like underwear and swimwear. Choosing the right size and style can be a challenge, especially with the spectrum of sizing and depending on where you shop.  At Conni, we understand the struggles or questions that some of our customers may face. That’s why we base our sizes on standard Australian measurements and sizing guides.  However, we appreciate, and with over twenty years of experience with our customers, that body shapes and sizes differ and that materials may conform and behave differently when worn.

Before you place your order, take a moment to remember we want you to feel comfortable in our products and finding the right fit also assists in the functionality of the garment  First task, find the faithful measuring tape tucked away in the sewing box. Measure your waist and hips and aim to have a clear idea of your body’s dimensions.  We also recommend that you also consider your current underwear and bottom’s clothing size (e.g. pants, shorts etc).  Knowing your measurements will make it a lot easier to select the right size garment for you. 

We also recommend considering the materials we have used to design and create each item.  We choose to use a polyester absorbent layer and polyurethane waterproof barrier in our Mens, Ladies & Kids Reusable Underwear as these materials will continue to breathe even when wet, whilst also providing peace of mind when it comes to LBL, menstruation, small bowel voids and everything else in between. The waterproof material does not offer a lot of stretch, so some customers may find sizing up to be a more comfortable fit.  The outer of our underwear is elasticised cotton and offers a stretchy waistband. 

Our Containment Swim Shorts are made of neoprene (similar to that of a wetsuit).  They also feature a built-in netted brief to help contain bowel matter and voids.  This netted brief is not overly stretchy therefore sizing up is sometimes recommended. 

One of the advantages of ordering via our website is the wealth of information available.  We include detailed product descriptions, size charts and the material components used to make our products.  We also feature customer reviews where other loyal customers have provided honest, valuable feedback on the fit, comfort and quality of our range which you can refer to.

In addition to the comprehensive information on our website, remember that our Customer Service team is always here to help. Don’t hesitate to confide in us.  We can discuss your body shape and size and find the perfect fit for you.  Utilising our experienced team, whether that be via phone, email or live chat also ensures you are getting the perfect garment and information to support your needs.  

We understand that even with the best preparations, sometimes the fit isn’t quite right.  If you can see that your underwear is not going to fit, contact our customer service team who can then easily organise an exchange for a different size.

At Conni, our goal is to ensure that your shopping experience is as comfortable as the products we provide. We are here to support you every step of the way.

If you'd like to learn more about any of the products in the Conni range, please don't hesitate to contact us. You can chat with one of our friendly customer service representatives via phone at 1300 721 710, email us via the Contact Us page, or use our live chat service.

*Please note that only unworn/unused items, that still have the original packaging, are accepted for exchange/refund for hygiene reasons.